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C:\Program Files\TechSmith\Snagit 2019\Snagit32.exe.

C:\Program Files\TechSmith\Snagit 2020\SnagitEditor.exe.C:\Program Files\TechSmith\Snagit 2020\Snagit32.exe.Add Snagit32.exe via the path indicated in the screenshot below. Go to the Application Protection tab, then Add Application at the bottom right.If you turn this off your capture should work. This is related to the Webroot Identity protection module. With Webroot, we have noticed the screen go black after you initiate a capture with certain windows open. Most of these applications have a Safe or White list that Snagit can be added to. Norton's CrimeWare, however, does not have an editable safe list like other protection software and must be closed for Snagit to capture an image. We have identified that the following applications can cause problems with capturing the screen with Snagit, however other security software may cause the same issue: If all applications are closed and you capture only the desktop and this problem still occurs the issue is related to security software blocking screen capture. Many sites and applications use Encrypted Media Extensions to detect and block any capture process. If this problem happens only when specific applications or websites are open such as YouTube TV, hulu, or Netflix this is due to the screen capture being blocked. Or, the resulting capture is blank in the Editor. When initiating a capture, the entire screen turns black and only the cross hairs are visible.